Privacy Policy
Spinbara Casino — Last updated: February 2026
What We Collect
Name, email, ID, payment data, play history
How We Protect It
SSL, encryption, access controls, regular audits
Your Rights
Access, correct, delete, and port your data
1. Introduction
1.1 Spinbara Casino ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you use our website at spinbaracasino-canada.com ("the Site") and related services.
1.2 We act as the data controller for personal information collected through the Site. This means we determine the purposes and means of processing your personal data.
1.3 This Policy applies to all users of the Site, including visitors who browse without registering and registered account holders. By using the Site, you consent to the practices described in this Policy.
2. Data We Collect
2.1 We collect the following categories of personal data:
Identity Data
Full name, date of birth, gender, government-issued ID number, nationality
Contact Data
Email address, phone number, postal address, country of residence
Financial Data
Payment card details (masked), bank account info, transaction history, deposit and withdrawal records
Account Data
Username, password (hashed), account preferences, responsible gaming settings
Usage Data
IP address, browser type, device type, operating system, pages visited, session duration, game play history
Communications Data
Support chat transcripts, email correspondence, survey responses, marketing preferences
2.2 We do not collect data classified as "sensitive" under data protection law (racial or ethnic origin, political opinions, religious beliefs, biometric data) except where required by law (e.g., anti-money laundering identity verification).
3. How We Collect Data
3.1 Directly from you: when you register an account, make a deposit, complete KYC verification, contact support, or fill in forms on the Site.
3.2 Automatically: via cookies, web beacons, and similar tracking technologies as you browse the Site. This includes technical data like your IP address and browsing behavior.
3.3 From third parties: from payment processors (to confirm transactions), identity verification services (for KYC compliance), fraud prevention agencies, and analytics providers.
4. Purpose of Data Processing
4.1 We process your personal data for the following purposes:
- Creating and managing your player account
- Processing deposits, withdrawals, and resolving payment disputes
- Complying with anti-money laundering (AML) and Know Your Customer (KYC) legal obligations
- Age verification to prevent underage gambling
- Delivering customer support and resolving complaints
- Detecting and preventing fraud, cheating, and unauthorized account access
- Sending transactional communications (account confirmations, withdrawal notices)
- Sending marketing communications where you have given consent
- Analyzing Site usage to improve our services and user experience
- Fulfilling responsible gambling obligations and monitoring for problem gambling indicators
5. Legal Basis for Processing
5.1 We process your personal data on the following legal bases under applicable data protection law (including GDPR and Canada's PIPEDA):
6. Data Sharing
6.1 We do not sell, rent, or trade your personal data to third parties for marketing purposes. We share your data only in the following circumstances:
6.2 Payment Processors: Your financial data is shared with payment processors (Interac, Visa, Mastercard, Skrill, Neteller) strictly to process your transactions. These providers are contractually bound to handle data securely.
6.3 Identity Verification: For KYC compliance, your identity documents are shared with our verification partner to confirm age and identity.
6.4 Regulatory Authorities: We may disclose data to gaming regulators, tax authorities, or other government bodies as required by law.
6.5 Law Enforcement: If legally compelled (e.g., court order, criminal investigation), we will comply with lawful requests for data disclosure.
6.6 Service Providers: We use trusted third-party providers for hosting, analytics, customer support, and email delivery. All providers are subject to data processing agreements that restrict their use of your data.
7. Data Retention
7.1 We retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
7.2 Account data is retained for 5 years after account closure for AML, tax, and regulatory compliance purposes. Financial transaction records are retained for 7 years.
7.3 You may request deletion of your data by contacting [email protected]. We will delete or anonymize your data promptly unless retention is legally required.
8. Your Privacy Rights
8.1 Under GDPR (for EU/EEA residents) and PIPEDA (for Canadian residents), you have the following rights regarding your personal data:
Right of Access
Request a copy of all personal data we hold about you.
Right to Rectification
Correct inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your data ('right to be forgotten') where no legal basis exists to retain it.
Right to Portability
Receive your data in a structured, machine-readable format for transfer to another service.
Right to Object
Object to processing based on legitimate interests or direct marketing.
Right to Restriction
Request that we limit how we use your data while a dispute is resolved.
8.2 To exercise any of these rights, email [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request.
9. Cookies & Tracking Technologies
9.1 We use cookies and similar tracking technologies to operate the Site, remember your preferences, and analyze traffic. Cookies are small text files stored on your device.
9.2 We use the following types of cookies:
9.3 You can manage cookie settings in your browser. Disabling essential cookies may affect Site functionality. For more detail on our cookies, contact [email protected].
10. Security Measures
10.1 We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, or destruction:
SSL Encryption
AES-256 Data
2FA Available
Regular Audits
10.2 Despite our best efforts, no internet transmission is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach that affects your rights or freedoms.
11. International Data Transfers
11.1 Your personal data is primarily processed and stored on servers located in Canada and the European Economic Area (EEA). Some of our service providers may be located outside Canada or the EEA.
11.2 Where data is transferred internationally, we ensure adequate protections are in place — including Standard Contractual Clauses (SCCs) approved by the European Commission and equivalent Canadian adequacy mechanisms. We will not transfer your data to countries that do not provide an adequate level of protection.
12. Contact & Complaints
12.1 For privacy questions, data access requests, or to exercise your rights, contact our Data Protection Officer:
Privacy Email: [email protected]
General Support: [email protected]
Response Time: Within 30 days of receiving your request
12.2 Canadian residents: If you believe we have handled your personal data in violation of PIPEDA, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca.
12.3 EU/EEA residents: If you are unhappy with our response to a privacy concern, you may lodge a complaint with your local data protection supervisory authority. A list of EU supervisory authorities is available at ico.org.uk.
This Privacy Policy was last reviewed and updated in February 2026. We recommend checking this page periodically for any updates.
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